IELTS cancellation and refund policy

If you need to change the date of your test from the date you originally booked, you can request a test day transfer. Please note that the new test date must be within three months of the original date.

More than 5 weeks until your test date:

• no administration fee
• please fill in the Test Date Transfer Form (downloadable below) and send us a scan/photo to exams@britishcouncil.sk

Less than 5 weeks until your test date:

• an administration fee of 25% applies (exception: one free Covid-19 -related transfer)
• please fill in the Test Date Transfer Form (downloadable below), attach any document supporting your request (medical certificate, confirmation of an urgent situation, trauma etc.) and send a scan/photo to exams@britishcouncil.sk

Test day absence:

• an administration fee of 25% applies (exception: one free Covid-19 -related transfer)
• please fill in the Test Date Transfer Form (downloadable below), attach any document supporting your request (only serious illness, trauma, bereavement, urgent situation) and send a scan/photo to exams@britishcouncil.sk within five working days of the test date

If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

More than 5 weeks until your test date:

• an administration fee of 25% applies (exception: new exam booking in British Council abroad or change of test results following an EOR request)
• submit your request via the Test Taker Portal 

Less than 5 weeks until your test date:

• an administration fee of 25% applies (exception: new exam booking in British Council abroad or change of test results following an EOR request)
• submit your request via the Test Taker Portal and upload any document supporting your request (medical certificate, test result etc.). We accept only refund requests caused by:

1. serious illness or medical incident (such as hospital admission or a major injury, Covid-19): only medical certificates in the local language or English are accepted
2. bereavement - loss of a close family member
3. hardship or trauma (such as being a victim of crime or involved in a traffic accident)
4. military service.

Test day absence:

• an administration fee of 25% applies (exception: new exam booking in British Council abroad or change of test results following an EOR request)
• submit your request via the Test Taker Portal and upload any document supporting one of the following: 

1. serious illness or medical incident (such as hospital admission or a major injury, Covid-19): only medical certificates in the local language or English are accepted
2. bereavement - loss of a close family member
3. hardship or trauma (such as being a victim of crime or involved in a traffic accident)
4. military service.

If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the fifth working day after the test, you will be marked as absent and forfeit all claims.