IELTS cancellation and refund policy

If you need to change the date of your exam, please download, complete and sign our Request for Refund or Test Date Transfer Form and send it via post to our office (or email a scanned copy to ielts@britishcouncil.sk). You can find the documents below in the download section. The new test date must be within three months of your original exam date.

If you ask for a test date transfer more than five weeks (in case of computer-delivered IELTS five days) before the test date, we will transfer you free of charge. Please note that the new test date must be within three months of the original date. 

If you ask for a test date transfer within five weeks of the test (in case of computer-delivered IELTS five days), you will need to pay an additional administrative fee of 25% of the test fee for the transfer to be processed. 

If you are granted a transfer to a new test date and are ill on the second test date, you are no longer entitled to ask for a refund. You can still ask for a new test-day transfer (but you will need to pay an admin fee of 25% of the test fee for the transfer to be processed).

To cancel your test date and ask for a refund, please download, complete and sign our Request for Refund or Test Date Transfer Form and IELTS Fee Refund Request Form and send it via post to our office (or email a scanned copy to ielts@britishcouncil.sk). You can find the documents below in the download section.

Paper-based IELTS

If you cancel your IELTS test:

• up to five weeks before the test date: You will receive a refund minus an administration fee of 25% of the test fee. Alternatively, you can ask for a test day transfer (see below).
• less than five weeks before the test date: Only medical reasons are accepted. If you support your request by an original medical certificate confirming your inability to take the exam, you will receive a refund minus an administration fee of 25% of the test fee. Only original medical certificate (or its scan) in the local language or English are accepted. Please note that we do not accept sick notes issued by family members.
• absence on the exam day: If you were unable to sit the exam, please support your request by an original or scanned confirmation or medical certificate justifying your absence within 5 working days of the test date you will receive a refund minus an administration fee of 25% of the test fee. Only original medical certificates (or its scans) in the local language or English are accepted. Please note that we do not accept sick notes issued by family members. If we have not received both required documents at our office by the fifth working day after the test, you will be marked as absent and forfeit all claims. 

Computer-delivered IELTS

If you cancel your IELTS test:

• up to five days before the test date: You will receive a refund minus an administration fee of 25% of the test fee. Alternatively, you can ask for a test day transfer (see below).
• less than five days before the test date: Only medical reasons are accepted. If you support your request by an original medical certificate (or its scan) confirming your inability to take the exam, you will receive a refund minus an administration fee of 25% of the test fee. Only original medical certificates in the local language or English are accepted. Please note that we do not accept sick notes issued by family members. 
• following your absence on the exam day: If you were unable to sit the exam, please support your request by an original or scanned confirmation or medical certificate justifying your absence and you will receive a refund minus an administration fee of 25% of the test fee. Please make sure we receive your request and the supporting documentation on the next working day following the exam at the latest. Only original medical certificates (or its scan) in the local language or English are accepted. Please note that we do not accept sick notes issued by family members. If we have not received both required documents at our office on the next working day following your exam date, you will be marked as absent and forfeit all claims.