The British Council in Slovakia is looking for Customer Services Advisor, starting in February 2018.


Location Bratislava
Salary 1242.15 EUR (gross)
Duration maternity leave cover
Working hours Monday - Friday, between 9.00 am - 7.00 pm, occasionaly Saturday
Closing date Monday 22 January 2018

Role overview

The successful applicants will act as main point of information and service to British Council customers and will be responsible for dealing with our customer enquiries, registration of students for English language courses and exams as well as other customer support services. This includes dealing with telephone, email and face to face enquiries, enrolment/receiving payment from customers for English language courses and UK exams. 

Essential requirements for the post include:

  • strong customer service and team working 
  • a high level of written and spoken communication skills in English as well as native speaker competence in Slovak
  • an ability to meet agreed targets and overcoming obstacles
  • a high level of attention to detail
  • IT skills: to use MS Office and ability to learn new platforms such as SAP, TCMS

How to apply

All applicants must complete an application form in English. Completed application forms should be sent to by email by this date.

Applicants will be shortlisted on the basis of the evidence given in the application form about your skills and experience in the related areas. Please make sure that you give specific examples in the application and that you read the guidance on the application form and in this additional document carefully.

Only completed applications will be considered. Please do not send a CV.

Please download the Application form and the Role profile.

Shortlisting will take place in January 2018 and interviews will be held in Bratislava during the last week in January 2018. Start date is planned in February 2018. 

For further information contact or phone 02 59102 400.

The British Council values diversity and is committed to policy of equality of opportunity. We welcome applicants from all sections of the community. We guarantee an interview to candidates with disabilities who meet the essential criteria.